Nova
Nova's rules and autonomy
Reply modes, the built-in behaviour, hand-off topics, safety checks and unlocking auto-replies.
Nova reads every reply on campaigns where "Nova answers replies" is on.
Reply modes
- Off: every reply goes to a person.
- Draft for approval: Nova writes the reply; it waits in the review queue.
- Answer on its own: Nova sends, and still hands over what it shouldn't answer. This unlocks only after your team has approved enough drafts without edits, and locks again if a draft is rejected as untrue.
What Nova never does on its own
It hands to you second objections, pricing, legal and data requests, sensitive topics, bot questions, referrals and anything it isn't sure it understood. It stops when someone asks to stop, and stays quiet on out-of-office replies and thank-yous.
Safety checks
Every reply is checked for links, prices, dates, promises to send things, made-up numbers, wrong names and more. If any check fires, the reply comes to you instead.