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When to let AI answer your replies

By The Relay team · October 14, 2026 · 5 min read

Answering replies is where an AI SDR earns its keep, and where it can do the most damage.

Start with drafts

Every reply Nova writes waits for a person at first. You see what it would say, edit it, or reject it with a reason.

Earn the next step

"Answer on its own" unlocks only after your team has approved enough drafts without edits. One draft rejected as untrue moves it back to drafts for everyone.

Some things always go to a person

Pricing, contracts, data requests, sensitive topics, a second objection, or "are you a bot?" are handed to you with Nova's suggestion, never answered on their own.